At a Glance
Company
As one of North America's leading providers of industrial safety products and safety
compliance training programs,
Arbill's mission is
to provide comprehensive safety solutions that set the standard of excellence for
making people safer every day.
Location
10450 Drummond Road
Philadelphia, PA 19154
The Challenge
- Outdated technology — no parts to support old system
- System Integration
- Position new technology for company growth
- Unified Messaging
Technology Solutions
- Mitel CS 5000 Platform
- Call Center Suite Reporter Pro and Auto Reporter
- Xarios Phone Manager to integrate with CRM and for Hot Desking & Screen Pops
- Intelligent Router, IP soft phones for teleworkers and CT Gateway
The Results
- Cost reduction with voice & data over the same network
- Unified Messaging
- Better Network Performance
- Intelligent Routing & Tracking capabilities
- IP Phones — Supports Teleworker Program
- System Integration
- Simplified system administration
- Better Efficiency & Productivity — Customer Service & Sales
- Improved call handling with increased call volume, conferencing & versatility