Customer Experience

The Results

  • Dodge dealers from across the country have toured David Dodge to observe and learn about their communications strategy. David Dodge has become a model and industry leader in market specific business communications implementation.
  • Through the deployment of a customized technology solution, David Dodge is better able to target their marketing campaigns to achieve maximum results and increased sales, and ensure that premier customer service is provided by his sales and service teams.
"ECOMM Networks delivers. Their remarkable staff not only listened to what our requirements were, they actually got excited about the project and developed a solution that exceeded our expectations. They did the difficult work of taking our communications dream from theory to functionality. With ECOMM, the transition to our new communication systems and tools was seamless."
David Kelleher
Owner, David Dodge
ECOMM Mitel

At a Glance

Company

David Dodge auto dealership opened its doors in 2005. The previous owner sold approximately 42 cars per month. After David Kelleher bought it, sales soared to an average of 186 cars per month! A second location followed in January of 2007. Owner David Kelleher has a unique approach to marketing and growing a successful car dealership. Out of approximately 3,300 Dodge dealerships nationwide, David Dodge is consistently ranked in the top 50.

Two Company Locations

  • David Dodge
    1801 Wilmington Pike (Route 202)
    Glen Mills, PA 19342

  • David Chrysler Jeep
    6729 Essington Avenue
    Philadelphia, PA 19153

The Challenge

  • Finding a communications partner who could provide the technology and tools to make their specific communications wish list a reality. Three companies were interviewed before selecting ECOMM.
  • Having the ability to evaluate the effectiveness of any given marketing campaign and the associated dollars spent by media type — who is calling, from where and what campaign/promotion prompted their response.
  • To drive potential customers to the phone, and be able to push a button and see real time data, monitor live calls and generate valuable reporting.

Technology Solutions

  • Mitel CS5000 Platform (Networked)
  • Axxess 128 Platform (Networked)
  • Oaisys Tracer (Call Record System)
  • Streetview (Automotive Marketing Software)
  • Unified Messaging
  • Wireless Handsets