At a Glance
Company
Fidelity Bank is a full-service community bank offering a complete range of financial
products and services to residents and small businesses of the Pittsburgh area and
surrounding suburbs. Fidelity Bank has 13 neighborhood locations ready to serve
you, reaching from Zelienople in the north and to Mt. Lebanon in the south.
Location
Administrative Offices/Customer Service:
Fidelity Bank
1009 Perry Highway
Pittsburgh, PA 15237
Phone: 412-367-3300
Toll free: 1-800-242-2500
The Challenge
- Outdated technology — no parts to support an older system
- System integration & security
- Position new technology for company growth
- Unified messaging
Technology Solutions
- Mitel CS 5000 Platform with 100 endpoints
- Contact Center Suite
- ECOMM Gold Seal Maintenance Program
The Results
- Better network performance & security
- Better system integration
- Simplified system administration
- Increased workplace efficiency, productivity and customer service levels
- Improved call handling, conferencing & versatility