Customer Experience

"With our current system failing and the impending relocation of our firm, I needed a communications system that could be installed in our old location and when we moved, I wanted it to be a simple to move, “plug and play” set up. Having had a great working relationship with ECOMM and our Sales Consultant, I asked for their recommendation. They had just the solution for us; a CS 5000 phone system with Caller ID and a new voicemail system. Our experience with ECOMM was so positive from beginning to end that I have no reservations about recommending ECOMM to colleagues and friends" Kerri Cassel
Firm Administrator
ECOMM Mitel

At a Glance

Company

Hartman|Shurr is a professional legal firm engaged in the general practice of law with the exception of family law and general criminal work. To handle the needs of their diverse clients, they have committed to the use of the most advanced modern technology, yet they strive to retain the old-fashioned professionalism, and integrity that they believe their clients have the right to expect.

Location

1100 Berkshire Blvd.
Suite 301
PO Box 5828
Wyomissing, PA 19610

The Challenge

  • Out-of-date and failing voice mail system
  • Relocation of business
  • Simple to move system with the least disruption to business

Technology Solutions

  • CS5000 phone system with caller id and voice mail system

The Results

  • IP phones – Supports tele-worker opportunities
  • New integrated voicemail system
  • Ease of move