Customer Experience

Remax
"Our agents are the highest producing agents in the business so any service we provide them has to be easy to use and reliable. We can't have a phone system that isn't stable, is out of date or doesn't provide the conveniences a top producing agent has come to rely on. Our Sales Representative and ECOMM delivered services to us over the years that have been business altering and friendly to our bottom line. Recently, we have been able to cut our long distance and internet costs by using carriers ECOMM recommended. " Broker/Owner: Harry (Jack) Fry
ECOMM Mitel

At a Glance

Company

REMAX of Reading has over 135 agents, 16 staff and 2 managers in a single company owned location — handling both residential and commercial properties. An industry leader for over 28 years and a market leader for over 22 years with a current market share of 30%.

Location

1290 Broadcasting Road
Wyomissing, PA 19610

The Challenge

  • Increase office efficiency and productivity
  • Deploy the latest technology with overall cost savings
  • Easy-to-use technology
  • Reliability

Technology Solutions

  • Intertel Axxess 512 with Unified Messaging.

The Results

  • Improved Productivity
  • Substantial cost savings on long distance and internet.
  • An agent base that feels that they have the best phone system technology in the industry.
  • Improved feature functionality - unified Messaging, record-a-call, call reporting software
  • Cost saving ability to do in-house programming for phone moves, adding new users or changing existing users