From simplifying cost allocation and billing to improved productivity to the elimination
of caller abuse and misuse, Ecomm's Call Accounting Software is the ultimate in
call expense management.
BENEFITS
- Provides current billing status at any time - especially important when totaling
phone costs for hotel guests, hospital patients or clients - and ability to add
costs to a call by percentage or a per call service charge
- Gives you the facts you need to improve the productivity of employees, departments,
and the company as a whole
- Examines how much time is spent on the phone
- Categorizes records according to purpose of call to evaluate customer efficiency
- Detects malfunctioning or seldom used circuits and T-1 circuit/channel or PBX trunk
malfunctions
- Compiles exception reports and frequently dialed number reports for indicating phone
system misuse or toll fraud
FEATURES
- Traffic studies
- Real time data processing
- 50 standard or custom reports
- Company directories by extension, department and name
- Custom report creation
- Automated printing
- Multitask operations in Windows
- Point and Click database management
- Integrates with 150 different phone systems