It doesn't matter if you need to record calls for liability or compliance, performance
review and management or quality assurance; ECOMM Networks has the right solution
for your business. We partner with a number of different manufacturers so we are
able to scale the answer to your business, whether large or small, single site or
multiple, with the appropriate product. And we’ll find the solution that integrates
with your current telephone system.
Concerned about someone hacking your sensitive recorded data; i.e. credit card numbers,
account numbers, social security numbers, etc.? No worries…our systems can encrypt
that data so that no one can access it, therefore making and keeping it secure for
your clients.
Also available on most major brands is the ability to evaluate your agents, from
the point of seeing exactly which screens were accessed during the call to the actual
voice recording of each call. This data can then be used to determine which agents
need additional training and where. And it can help you determine who the stars
are in your business! Of course, reports and analytics are also a crucial part of
most of our resolutions.
Email us today at marketing@askecomm.com or call us at 800-372-4600 so we can arrange to meet and determine which solution best fits your business.
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