No two contact centers are alike. Businesses come in all sizes and their contact
center requirements and capabilities vary greatly. This is why eCOMM as a provider
of award-winning contact center solutions has two Customer Interactions Solutions
sets. A highly flexible, two-tiered offering, the set is comprised of Contact Center
Enterprise Edition – for highly sophisticated large scale contact centers – and
Contact Center Suite – for individual contact centers that have fewer agents. These
contact center offerings provide organizations of any size with the flexibility
to implement contact center solutions for their unique service requirements and
provide a sophisticated, cost-effective competitive advantage for today and tomorrow.
Some of the Customer Interaction Solutions applications are well-suited to both
types of contact centers. Contact Center Enterprise Edition provides support for
large contact centers and additional features required of sophisticated contact
centers.