Switching
As truly converged solutions, ECOMM products do not rely on a proprietary switching
environment to operate. The ECOMM VoIP solution can operate across virtually any
LAN/WAN infrastructure.
System Management
Your entire phone system can be managed from a single browser-based interface. Instead
of multiple PBX, voice mail and automated attendant systems, ECOMM products can
unify all systems into a single interface.
Unified Messaging
The ECOMM system provides a complete messaging solution from voice mail to automated
attendant, along with desktop tools designed to increase employee productivity.
Desktop Applications
From call-handling to unified messaging — from distributed call agents to
seamless telecommuting — ECOMM systems enable users to manage their communications
from a simple point-and-click interface.
Operator Console
Whether you answer all calls with a live operator or have an operator providing
backup to an automated attendant, the entire call answering workload can be centralized
using the operator console.
Presence Management
ECOMM presence solutions that simplify how, when, where and on what devices your
associates wish to communicate. These tools allow others to gain visibility into
a user's status, so they become more aware of key information, such as availability
and location. Additionally, Presence tools facilitate communication between individuals
and groups; customers; and clients and vendors who may be geographically dispersed.
Presence management solutions bridge this gap between the enterprise and its resources
so communications can occur in a more streamlined manner.