Applications
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- Applications Platform: IVR
Interactive Voice Response can be deployed to automatically route calls to a particular
department or personnel, provide account information to your customers and clients,
execute transactions and deliver important messages or information.
Attendant Console software offers a unique, user-friendly interface that provides
access to the information and features that your associates need to ensure a superior
customer experience.
Connection Assistant is a customer relationship tool designed for general business
use.
Contact Center Suite is a collection of modular computer telephony (CT) software
applications that help you optimize contact center performance and provide stellar
customer service. Whether you have a department workgroup with extensions or a call
center with agents, at a single or multiple locations, Contact Center Suite offers
a wide range of customer relationship tools suitable for any organization
Contact Center Suite 4.0 is a collection of modular computer telephony (CT) software
applications and powerful infrastructure that can help your customers and prospects
optimize their organizations' performance, resources, and customer service.
Contact Center Suite 4.0 is a collection of modular computer telephony (CT) software
applications and powerful infrastructure that can help your customers and prospects
optimize their organizations' performance, resources, and customer service.
- Enterprise Instant Messaging
The Enterprise Instant Messaging intuitive user interface enables users to create
a list of contacts or groups to communicate more efficiently.
Inter-Tel Enterprise® Messaging application is a scalable, advanced speech-enabled
messaging and call routing tool that combines voice and data communications for
a unified user experience.
- Inter-Tel Audio and Web Conferencing
Inter-Tel Audio and Web Conferencing is an easy-to-use, cost-effective collaboration
application used to conduct a real-time, online meeting by providing users with
reliable, flexible methods to transfer and exchange information, regardless of their
location.
Inter-Tel Remote Support is a Web-based, real-time, server side remote access and
support software tool that facilitates an immediate connection between your PC and
your client's PC—enabling you to provide on-demand, spontaneous remote assistance
to customers and prospects.
- Inter-Tel Web Conferencing
Inter-Tel Web Conferencing is an easy-to-use Web-based, real-time, server side software
solution that provides all the tools necessary to conduct a highly interactive,
Web-based meeting, with one or even hundreds of participants.
System Manager software unites Inter-Tel's diverse product line into a family of
products that can be viewed, programmed, managed and diagnosed through a single
interface.
An Inter-Tel Presence tool, Telephony Manager links an Inter-Tel communications
platform to Microsoft CRM so your business can build customer loyalty, collaborate
effectively with team members and make informed business decisions.
Increase the productivity in your organization with this addition to your Inter-Tel
converged system. Whether you're in the office or on the move-you need intelligent
ways to communicate. Inter-Tel's Unified Communicator is your solution.
Inter-Tel's Voice Processing Unit provides messaging tools such as an automated
attendant, call routing announcements, robust voice mail, various call handling
functions and unified messaging capabilities.
- Unified Messaging Software
Whether you're in the office or on the road, Unified Messaging Software provides
a single contact point for all your messages (voice mail, e-mail and fax). You can
get all your messages in one call by connecting to your e-mail server, reducing
long distance expenses.
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